OVO Cabs Pvt. Ltd. - Terms and Conditions

Refundable deposit mentioned on booking panel….. full rent in advance, original driving license or (photocopy of DL with 1 other original ID proof)
(original ID means “passport”, voter ID, company/college ID, Pan card)
Customers requested to bring passport or stamp sized photograph to fill form for renting a car
The car rider should be having valid driving license and use seat belt while driving always.
Each vehicle rider should have a valid license in possession and the same needs to be provided to OVO CABS PVT LTD for inspection on collecting the car for rental.
Pick up and drop facility is provided on extra cost all over Punjab according to the distance
Riding the car under influence of alcohol/banned drugs is strictly prohibited at all times
Any physical damage /theft / loss to the car will be the sole responsibility of the person to whom OVO CABS PVT LTD is renting its car.
Any delay in returning the car, post to the return date/time would incur a penalty valuing to the additional day rental if done without informing to OVO CABS PVT LTD. OVO CABS PVT LTD will make all possible attempts to have the car returned as per the commitment given. In case there is any change, the same needs to be notified at least 24 hours prior and the additional sum paid for the additional days
Please keep all emergency numbers handy at all times and observe traffic rules religiously.
Refund policy:- Refundable deposit amount received cash/bank transfer or any other mode of transfer will be returned only to bank accounts or by using other ways not by cash.
Bookings are subject to availability. OVO CABS PVT LTD reserves the right to cancel booking if deemed necessary
Anymechanical fault as a puncture etc. is not a responsibility of the OVO CABS PVT LTD, such things are bound to happen and need to be taken care by the rider.
Any cancellation charges would incur as per the cancellation policy.
Kindly treat our car as your own car otherwise you would have to pay penalty according to the damage occurred.
Service tax as applicable. Usage of rental car according tour. Rent is non-refundable/ non transferable.
Traffic rules should be followed and any penalty is to be borne by the hirer. Police FIR will be filed in case of any fraud/misuse. Full charges will be recovered from the hirer.
All cars are fully customized and maintained for touring, every feature including bulbs, lights(front/back) etc. are always re-checked before handing over car to customer.
Vehicle to be test driven before hiring and then take car after self-satisfactory running conditions (no complaints entertained during travel nor refund nor exchanged)
Rent is not retune / not adjustable in any case
If any death with/by/inside/outside the car due to any circumstances occurs, only and only the person hired car will be considered responsible for it. He/she has to pay for the car to OVO CABS PVT LTD as well as handle all legal actions against him/her or car.
If the car hirer doesn’t pay for the damage or repair cost. Witness will have to pay for it.
If at the time of returning the car to OVO CABS PVT LTD, if Car found dirty inside or outside, then taken refundable security deposit will not be refunded until proper check up of the car by OVO CABS PVT LTD after washing and test driving.
OVO CABS PVT LTD always provide neat and clean cars to the customers and we bound to take it back in the same clean condition. If customer returns it back in dirty condition, OVO CABS PVT LTD will cut some nominal amount of its washing and dry cleaning(if required)
Our all cars are fully insured at all times but in case of any damage by the customer, no claim from the insurance will be taken by OVO CABS PVT LTD. Insurance claim will only be taken if the damage exceeds amount rs 50000/- (Fifty thousand rupees only) if car actual value is less than 10lakh or 1lakh if car actual value is more than 10 00000 (10 lakh rupees)
That in case of insurance claim due to major/minor accident by the client/customer, OVO CABS PVT LTD reserves right to hold the total damaged estimate amount provided by the dealership at the time of rough estimation for repair cost from client Which is refundable only after getting approval for insurance claim from the insurance company. Refundable amount will be calculated as follows

Estimated days to repair *(multiply) per day rent for the car + depreciated value of car & file charge + other expenses

That OVO CABS PVT LTD cooperates with its client/customer in case of accident or any other emergency state and seeks the same from them in return. In case if due to any circumstances and consequences, insurance company denies/refuses to approve claim OR deduct any percentage from approved claim amount. Client/customer has to pay estimated damaged amount provided by dealership to OVO CABS PVT LTD and the amount deducted from approved claim amount to OVO CABS PVT LTD too.
If customer denies paying estimated damage cost to OVO CABS PVT LTD, OVO CABS PVT LTD reserves full right to sue client/customer or take any relevant action against him/her seems convenient according the circumstances. All expense arose by doing so, will be borne by customer/client.
Car should be properly test driven and checked outside and inside by the customer, our executive also take images/pictures from inside/outside of the car while handing it over to the customer, customer is also suggested to take pictures/images and take car after full satisfaction. Upon returning the car if our executive found something inappropriate in the car, customer cannot object in that in any way to pay for it as it is full responsibility of the customer meanwhile taken time period to take care of the car.
In case of RC misplacement by the customer. A penalty of rs 20000/- (twenty thousand only) be charged to the customer straight away with a written consent that when and how it got misplaced.
All the accessory of the car along with the car will be showed and handed over to the customer. It is customer’s responsibility to take care of all the equipment's handed over to him/her. In case of misplacement of any of the equipment/accessory, customer will be indemnified according the lost equipment/accessory.
Security deposit taken from the customer is subject to utilize in case of small or big damage to the car. If at the time of returning, any damage found on the car, big or small, no assumption of the repair cost can be given by OVO CABS PVT LTD to customer until or unless its full repair. Security deposit of 5000/- will be refunded after full repair of the car and deduction to customer.
Car must be returned on committed returning date. Customer can extend the car by providing prior intimation to OVO CABS PVT LTD along with the amount for the days to be extended. If customer didn’t intimate/inform, pay amount or cooperate with OVO CABS PVT LTD in any way. OVO CABS PVT LTD have full right to take back its car without any prior notice from any location, at any time and take legal and relevant action against customer.
The customer should not change or remove any car spare parts. In case of emergency, the customer should inform OVO CABS PVT LTD and act as per advice. The customer will be charged a penalty of rs. 5000 over and above the cost of spare part.
In case of any tyre misuse or damage resulting from driving in bad terrain and continued driving in case of tyre puncture, customers will be charged for the cost of tyre on actual.
Customers are advised not to drive the car if it gets damaged in an accident. The customer is advised to inform OVO CABS PVT LTD immediately. In such case, the customer is charged for the cost of spare parts on actual.
The customer is not allowed to carry arms, ammunitions and banned drugs. In addition, use of car for commercial activity such as product sell and promotion, and carry goods is strictly prohibited. In such cases, customers will be charged penalty of rs. 3000/-
The customer is not allowed to temper with the odometer, GPS device and in car technology devices. Customers will have to pay a penalty of rs. 1000 and over in addition to the actual cost of the device.
In case of driving in the water the customers will be charged for the actual cost of the repair and spare parts.
In case of producing personal fake and tempered documents the customers will be charged penalty of rs1000/- if found guilty and suitable legal action will be taken against customer by OVO CABS PVT LTD.
The customer is not allowed to drive the car into unauthorized or government banned areas. The customer is advised to inform OVO CABS PVT LTD in case it changes the course of trip. Any such penalty will carry a fine of rs. 10,000/-.
RSA (Road side assistance) may be provided upon extra cost.
Cancellation policy:- if customer book/hold car by sending some token/advance amount to OVO CABS PVT LTD and pre-books car for him/her and If he/she denies/refuses to take car upon delivery or after taking car refuses to keep car by/due to any/some circumstances or consequences. No advance/token amount or rental amount will be refunded by OVO CABS PVT LTD to client.
That it is self-understandable that all cars need state tax or toll tax while getting driven in other states out of Punjab, OVO CABS PVT LTD keeps updated it’s clients about it and suggests customer to pay for it on time. That no claim can be entertained if any challan due to such negligence of client/customer be made while driving by the OVO CABS PVT LTD.
That car is supposed to be returned on the time and date settled upon deal and it’s full responsibility of the client/customer to return it to the place of OVO CABS PVT LTD. If client/customer went anywhere while his/her tour and drop car there due to any circumstances without informing or forcefully or with unwillingness of OVO CABS PVT LTD. OVO CABS PVT LTD hold full right to indemnify and put all expense of transportation, towing, manpower, days and all other expense arose while taking car back to OVO CABS PVT LTD place. Client/customer can neither take any legal action or complaint against OVO CABS PVT LTD nor can claim anything from OVO CABS PVT LTD in any way in such situation.
If customer damages car and ran away from the spot and don’t answer calls or messages from OVO CABS PVT LTD. OVO CABS PVT LTD hold full right to indemnify and put all expense of repair (without utilizing insurance) and other expense if any along with all other third party property or life loss to customer. Customer has to pay for all with no objection else OVO CABS PVT LTD have full right to complaint against customer and sue him/her in court if required.
That due to any/some offense by the customer/client, if RC or any other document or the car itself gets impounded by police official or court. Customer must have to pay for all penalty put by government of India and have to take responsibility to get our car back to us, free from all litigations and in clear state. he/she has to pay per day rent until he/she hands over/return our car or any impounded document and accessory to us.
A`Definition :- “agreement” means all terms and conditions found in this form ‘you” or “your” means the person identified as the renter, any person signing this agreement, any authorized driver and any person and organization to whom charges are billed by us at its or the renter’s direction. All persons referred to “you” or “your” are jointly severally bound by this agreement. “we” “our” or “us” means OVO CABS PVT LTD . Authorized driver means the renter and the additional driver listed by us on this agreement, provided that each such person has a valid car driving license and at least 20years of age unless the age restriction is changed elsewhere in this agreement. “Vehicle” means the car identified in this agreement and any car be substitute for it, and all its tyres, tools, accessories, equipment, keys and vehicle document. “loss of use” means the loss of our ability to use the vehicle for any purpose due to damage to it during this rental. Loss of use is calculated by multiplying the number of days from the date vehicle is damaged until it is repaired, times the daily rental rate.
Rental, indemnities and warranties:- this is a contract for the rental of a vehicle. We may repossess the vehicle at your expense without notice to you. If the vehicle is abandoned or used in violation of law or this agreement. You agree to indemnify us, defend us and hold us harmless from all claims, liability, costs and warranties, express, implied or apparent, regarding the vehicle, no warranty of merchantability and no warranty that the vehicle is fit for a particular purpose.
Conditions and return of vehicle:- you must return the vehicle to our rental office or other location be specified on the date and time specified in this agreement and the same condition that you received it except for ordinary wear. If the vehicle is returned after closing hours you remain responsible for the safety of and any damage to the vehicle until we inspect it upon our next opening for business. Service to the vehicle or replacement of parts or accessories during the rental must have our prior approval. You must check and maintain all fluid levels.
Responsibility for vehicle damage or loss reporting to police: - you are responsible for all damage to the vehicle including the cost of repair or the actual cash retail value of the vehicle on the date of the loss. If the vehicle is not reparable or if we elect not to repair it, whether or not you are at fault. You are responsible for theft of the vehicle, loss of use diminished value of the vehicle caused by damage to it or repair of it and reasonable charge to cover our administrative expenses connected with any damage claim, whether or not you are at fault you must report accidents or incidents of theft and vandalism to us and the police as soon as you discover them.
Insurance:- you are responsible for all damage or loss you cause to others. You agree to take liability of collision and comprehensive insurance covering you, us and the vehicle. Your insurance is primary to any insurance that we may provide. If we are required by law to provide liability insurance, we will provide a liability insurance policy (the “policy”) that is access to any other available and collectable insurance whether primary, excess or contingent. The policy will provide liability coverage with limits no higher than the minimum financial amounts required the law of the state whose laws apply to the loss. You and we reject PIP, medical payments, no fault and uninsured and under insured motorist coverage where permitted by law.
Charges :- you will pay us , or the appropriate government authorities, on demand all charges due under this agreement , including (a)time and mileage for the period during that you keep the vehicle, or a mileage charged based on our experience if the odometer is tempered with or disconnected (b) charges for additional drivers: (c) optional products and service you purchased (d) fuel, if you return the vehicle with less fuel than when rented (e) applicable taxes: (f) all parking traffic and toll fines, penalties, forfeitures, court cost, towingand storage and impound charges and other expenses involving the vehicle accessed against us or the vehicle unless these expenses are fault , : (g) all expenses we incur in locating and recovering the vehicle if you fail to return it or if we elect to repossess the vehicle under the terms of this agreement: (h) all cost , including pre and post judgment attorney fees, we incur collecting payment from you or otherwise enforcing our rights under this agreement: (i) a 2% per month late payment fee , or the maximum amount allowed by law (if less than 2%) , on all amounts past due: rupees 3500/- , +400/mile for every mile between the renting location and the place where the vehicle is returned or abandoned , + any additional recovery expenses we incur : (k) three hundred or the maximum amount permitted by law, whichever is greater if you pay us with the cheque returned unpaid for any reason: and (L) a reasonable fee not to exceed 700/- to clean the vehicle if returned substantially less clean than when rented.
We may use your deposit to pay any amounts owed to us under this agreement.
Your property:- you release us , our agents and employees from all claims for loss or damage to , your personal property that of any other person, that we received, handled or stored , or that was left or carried in or on the vehicle or in any service vehicle or in our offices , whether or not the laws or damage was caused by our negligence or was otherwise or responsibility.
Breach of agreement:- the act listed above, our prohibited uses of the vehicle and breaches of this agreement. You waive all records against us for any criminal reports or prosecution that we take against you that arise out of your reach of this agreement
Miscellaneous: - a waiver by us of any breach of this agreement is not a waiver of any additional breach or waiver of the performance of your obligations under this agreement are acceptance of payment from you or are failure , refusal or neglect to exercise any of our rights under this agreement does not constitutes a waiver of any other provision of this agreement unless prohibited by law, you release us from any liability for consequential , special or punitive damage in connection with this rental or the reservation of a vehicle. If any provision of this agreement is deemed void or unenforceable, the remaining provisions are valid and in force able.

I have received check list documents
I have read, understood and admit all this agreement terms and conditions and assure to abide by all of them

Please note:-Rent is non-refundable/non-transferable. Rent per day charge date to date not 24HRS

Terms and condition

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